You can check in any time after 15:00, even if you arrive in the evening.

Early check-in is not available before 15:00.

All guests are requested to check in after 15:00.

The normal check-out time of 11:00 can be extended up to 12:00.

If you would like to request a late check-out, please contact us using the Inquiry Form after making a reservation. Please note that we may not be able to meet your request depending on the situation on the day of your stay.

Additional charges are as follows

A self-service luggage storage area is available for guests.
Please feel free to use it.

We recommend that you register for advance check-in via your own smartphone prior to your arrival.

Upon arrival, please have the smartphone with which you have registered to check-in in advance ready at hand.

If you have not pre-registered for check-in, please use your smartphone to scan the QR code from the tablet available at the front desk to register for check-in.

In accordance with laws and regulations, we ask that all guests' information (name, address, contact information, and occupation) be entered at check-in.

If all guests are Japanese nationals, only the representative person needs to register. Foreign nationals who do not reside in Japan will be required to present their passports.

The method of notification will vary depending on the site where the reservation was made and the details of the change. Please contact us with the name of the person who made the reservation, the reservation code, and the details of the change.

Cancellation of a reservation after it has been made will be subject to a penalty charge as follows in accordance with the Accommodation Regulations.

Revised on December 2, 2021

Penalty fees may vary depending on the accommodation plan. Please refer to the page of each accommodation plan for details. The above penalty fees may differ for groups and long-term stays. Please contact each facility for details.

Minors are not allowed to stay at the hotel without the permission of the parents or guardians of all the guests.

Please contact each facility for details. The guardian's consent form for accommodation can be downloaded from the following link.

Agreement for Accommodation of Minors

In addition to towel sets and slippers (one set per person per stay), shampoo, conditioner, body soap, and hand soap are available in the bathroom.

In accordance with the Law for Promotion of Recycling of Plastic Resources, which came into effect on April 1, 2022, we are discontinuing the provision of amenities (toothbrushes) in guest rooms as part of our efforts to reduce plastic waste.

Available for rent for a fee.

Bamboo toothbrushes are available for purchase.

For details on kitchen facilities, please refer to " Amenities " on the facilities page.

If you have any other questions, please contact each facility. Please note that seasonings are not provided at all facilities.

Wi-Fi is available in all rooms free of charge.

Please refer to the in-room instructions on how to connect.

Smoking is prohibited in all rooms.

If smoking is found, an additional cleaning fee of 10,000 yen (tax included) will be charged.

The facility does not have a parking lot, and there are no affiliated parking lots.

Please contact the facility for information on nearby coin-operated parking.

Children aged 6 years and older will be charged the same rate as adults.

Children aged 5 years and under:
　・Sharing a bed with an adult: Free of charge
　・Using a separate bed or futon: Charged the same rate as adults

※ The number of children who can share a bed free of charge varies depending on the room type.
Please check the reservation page for details.

No amenities are provided for children who sleep with their parents (free of charge).

If you need amenities, please make a reservation with children as adults.

There are no restaurants in the facilities. Please make use of the restaurants located in the vicinity of each facility.

There is no curfew and access is available 24 hours a day. Please check the information from the facility for details.

SPA is available only for guests, so please choose a room that is sold as a set with SPA, or see the confirmation e-mail sent to you after booking your room.

For details, please see the SPA information page.

For stays of 7 nights or more, we offer stay cleaning on the 4th day of check-in and every 7 days thereafter; for stays of 6 nights or less, we do not offer stay cleaning, but as part of our commitment to the SDGs, we have adopted an operation that reduces our environmental impact. We will be happy to change towels and sheets as needed.

Please do not send luggage to the facility or to our guests during their stay.