You can check in any time after 15:00, even if you arrive at night.

Early check-in is not available before 15:00.

All guests are requested to check in after 15:00.

A self-service luggage storage area is available for guests.
Please feel free to use it.

We recommend that you register for advance check-in via your own smartphone prior to arrival.

Upon arrival, please have the smartphone with which you have registered for advance check-in ready at hand.

In accordance with laws and regulations, we ask that all guest information (name, address, contact information, occupation) be entered at check-in.

If all guests are Japanese nationals, only the representative person needs to register. Foreign nationals who do not reside in Japan will be required to present their passports.

The method of notification will vary depending on the site where the reservation was made and the details of the change. Please contact us with the name of the person who made the reservation, the reservation code, and the details of the change.

Cancellation of a reservation after it has been made will be subject to a penalty charge as follows in accordance with the Accommodation Agreement.

Revised September 2025

Calculated based on local time.
Cancellation fees vary depending on the site and plan. Please see each page for details. Additionally, cancellation fees for groups and long-term stays may differ from the above. For more information, please contact each facility directly.

Minors are not allowed to stay at the hotel without the permission of the parents or guardians of all the guests.

Please contact each facility for details. The guardian's consent form for accommodation can be downloaded from the following link.

Agreement for Accommodation of Minors

In addition to towel sets and slippers (one set per person per stay), shampoo, conditioner, body soap, and hand soap are available in the bathroom.

In accordance with the Law for Promotion of Recycling of Plastic Resources, which came into effect on April 1, 2022, we are discontinuing the provision of amenities (toothbrushes) in guest rooms as part of our efforts to reduce plastic waste.

We do not provide pajamas, bathrobes, or other loungewear. Please bring your favorite ones.

All rooms are equipped with a kitchen.

Please note that seasonings are not provided in all facilities.

Wi-Fi is available in all rooms free of charge.

Please refer to the in-room instructions on how to connect.

All guest rooms are non-smoking. If smoking is found in areas other than the smoking area, a separate cleaning fee of 10,000 yen (tax included) will be charged.

No parking is available. Please use coin-operated parking lots in the area.

Children aged 6 years and older will be charged the same rate as adults.

Children aged 5 years and under:
　・Sharing a bed with an adult: Free of charge
　・Using a separate bed or futon: Charged the same rate as adults

※ The number of children who can share a bed free of charge varies depending on the room type.
Please check the reservation page for details.

No amenities are provided for children who sleep with a parent (free of charge).

If you need amenities, please make a reservation with the number of children as adults.

There is no curfew and access is available 24 hours a day. Please check the information from the facility for details.

For guests staying 7 nights or more, stayover cleaning is provided on the 4th day of your stay and every 7 days thereafter.
For stays of 6 nights or fewer, stayover cleaning is not provided. As part of our commitment to the SDGs and to reduce environmental impact, we operate with an eco-friendly cleaning policy.

Towel and linen replacement is available upon request. Please feel free to contact us if needed.

Please do not send luggage to the facility or to our guests during their stay.