You can check in anytime from 15:00, so even late-night arrivals are welcome.

Early check-in before 15:00 is not available.

All guests are requested to check in from 15:00 onwards.

You can extend the standard 10:00 check-out time by up to 12:00.

If you would like a late check-out, please contact us via the inquiry form after making your reservation. Please note that we may not be able to accommodate your request depending on availability on the day.

Additional charges are as follows.

A self-service cloakroom is available on the 1st floor. Please feel free to use it.

We recommend completing the pre-check-in process on your smartphone before arrival.

Upon arrival, please have the smartphone you used for pre-check-in ready.

If you have not completed pre-check-in, please use the tablet at the front desk to scan the QR code with your smartphone and complete the check-in registration.

In accordance with regulations, all guests are required to provide their information (name, address, contact details, and occupation) at check-in.

※ If all guests are Japanese nationals, only the representative guest needs to register.
※ Foreign nationals not residing in Japan are required to present their passport.

The process for changes varies depending on the site where you made your reservation and the type of change. Please contact us with your guest name, reservation code, and details of the change.

Cancellations after booking are subject to the following cancellation fees in accordance with our accommodation terms.

※ Cancellation policies may vary depending on the accommodation plan. Please check the individual plan page for details. Group stays and long-term stays may also have different policies. Please contact each property for details.

Stays by minors only are not permitted unless all minors have parental consent.

For details, please contact each property. A parental consent form can be downloaded from the link below.

Consent form for minors' accommodation

We provide a towel set and slippers (one set per guest per stay), along with shampoo, conditioner, body soap, and hand soap in the bathroom.

※ In line with the Plastic Resource Circulation Promotion Act and as part of our efforts to reduce plastic waste, we have discontinued the provision of toothbrushes in guest rooms.

We do not provide pajamas, bathrobes, or other sleepwear. Please bring your own.

Bamboo toothbrushes are available for purchase.

Please check the Amenities section on the facility page for details on kitchen facilities.

For any other questions, please contact each property directly. Please note that seasonings are not provided at all facilities.

Free Wi-Fi is available in all rooms.

Please refer to the in-room guide for connection instructions.

All rooms at the facility are non-smoking.

If smoking is detected, an additional cleaning fee — actual cleaning outsourcing costs + handling fee of ¥10,000 (tax included) — will be charged.

The facility does not have a parking lot. (No affiliated parking lots either.)

Please use a nearby coin-operated parking lot.

Children aged 6 and above are charged the same rate as adults.

Children aged 5 and under:
　・Sharing a bed with an adult: Stay free.
　・Using bedding (bed/futon): Charged at the same rate as adults.

※ The number of children who can share a bed for free varies by room type. Please check the reservation page for details.

Amenities are not provided for children staying free (co-sleeping).

There is no restaurant in the facility. There are restaurants and eateries near each property, so please make use of them.

There is no curfew. The facility is accessible 24 hours a day. Please refer to the information provided by the facility for details.

For guests staying 7 nights or more, a stay cleaning service is provided on the 4th day after check-in and every 7 days thereafter. For stays of 6 nights or less, no stay cleaning is provided, but as part of our SDGs initiatives, we have adopted operations that reduce environmental impact. Towel and sheet changes are available upon request, so please feel free to ask.

We do not accept luggage sent to the facility or to guests during their stay.