You can check in any time after 15:00, even if you arrive at night.
Early check-in before 15:00 is not permitted to ensure cleaning time.

All guests are requested to check in after 15:00.

A self-service luggage storage area is available for guests.
Please feel free to use it.

We recommend that you register for advance check-in using your own smartphone prior to your arrival.

Once you arrive, please have the smartphone with which you have registered for check-in ready at hand.

If you have not pre-registered, please use your smartphone to scan the QR code from the tablet available at the front desk to register for check-in.

In accordance with laws and regulations, we ask that all guests' information (name, address, contact information, and occupation) be entered at check-in.

If all guests are Japanese nationals, only the representative person needs to register. Foreign nationals who do not reside in Japan will be required to present their passports.

The instructions will vary depending on the site where the reservation was made and the details of the change. Please contact with the name of the person who made the reservation, the reservation code, and the details of the change.

Cancellation of a reservation after it has been made will be subject to a penalty charge as follows in accordance with the Accommodation Regulations.

Minors are not allowed to stay at the hotel without the permission of the parents or guardians of all the guests.

Please contact each facility for details. The guardian's consent form for accommodation can be downloaded from the following link.

Agreement for Accommodation of Minors

In addition to towel sets and slippers (one set per person per stay), shampoo, conditioner, body soap, and hand soap are available in the bathroom.

In accordance with the Law for Promotion of Recycling of Plastic Resources, which came into effect on April 1, 2022, we are discontinuing the provision of amenities (toothbrushes) in guest rooms as part of our efforts to reduce plastic waste.

We offer free rental of ReFa BEAUTECH SHAMPOO /TREATMENT/BODY WASH. Please contact our staff for more information.

Pajamas, bathrobes, and other loungewear are not provided. Please note that we do not provide pajamas, bathrobes, or other room wear.

For details on kitchen facilities, please refer to “Amenities” on the facility page.

If you have any other questions, please contact each facility. Please note that seasonings are not provided at all facilities.

Wi-Fi is available in all rooms free of charge.

Please refer to the in-room instructions on how to connect.

Smoking is prohibited in all rooms.

If smoking is found, an additional cleaning fee of 10,000 yen (tax included) will be charged.

There is no parking at the facilities and no affiliated parking lots are available.

Please contact the facility for information on nearby coin-operated parking.

Children aged 6 years and older will be charged the same rate as adults.

Children aged 5 years and under:
　・Sharing a bed with an adult: Free of charge
　・Using a separate bed or futon: Charged the same rate as adults

※ The number of children who can share a bed free of charge varies depending on the room type.
Please check the reservation page for details.

No amenities are provided for children who sleep with a parent (free of charge).

If you need amenities, please make a reservation with the number of children as adults.

There are no access restrictions. Guests can enter and exit freely 24 hours a day. For more details, please refer to the information provided by the facility.

At our facility, guests staying for 7 nights or more will receive stay-over cleaning on the 4th day of their stay and every 7 days thereafter. For stays of 6 nights or fewer, stay-over cleaning is not provided. However, as part of our efforts to support the SDGs, we have adopted measures to reduce environmental impact. If you require towel or linen replacements, please do not hesitate to contact us.

Please do not send luggage to the facility or to our guests during their stay.