tower eleven hotel FAQ
Store Information
Business hours explanation

Please note that the check-in time will change from November 1, 2024.

■Check-in:
From November 1, 2024 to February 28, 2025 (check-in time): 15:00 onwards

■Check-out:
From November 1, 2024 to March 1, 2025 (check-out time): 10:00 (maximum check-out time: 12:00)

Product description

Hotel Accommodation

■Address
〒061-1116 1 F Village, Kitahiroshima City, Esconfield Hokkaido TOWER11 4F Tower Eleven Hotel

■ Parking lot
Available (please use B4 parking lot) One car per room per night. Available from 10:00 on the check-in date until 30 minutes after check-out time. If you wish to use this service, please select the option when booking. Please bring your parking ticket to the hotel reception.

■Smoking
Smoking is prohibited throughout the hotel. Please use the smoking areas in front of the Coca-Cola GATE and F NEOBANK GATE.

■Contact us
https://form.run/@info-towereleven

Basic information
Payment Method

When making a reservation online, payment can be made in advance by various credit cards (VISA, MASTER, JCB, AMEX, DINERS) *Cash not accepted

Cancellation Policy

100% of the accommodation fee after payment

Facilities and Amenities

TV, refrigerator, Wi-Fi, air conditioner, hair dryer, electric kettle, foot massager, steamer nano care, bath towels, face towels, shampoo, conditioner, face and hand soap, toothbrush, slippers, original loungewear
Rrental equipment:wine glasses, glasses, hair straightener, nail clipper, sewing set, diaper pot, bath chair, knife, charger, wine opener, blanket, ice bucket, wine cooler, table, chopsticks

Facilities and Services
Benefits

We offer a welcome coffee service.

meal

For breakfast, guests can choose from the original menu of "TruffleBAKERY", a bakery attached to F Village. For dinner and other meal plans, you can choose from the original menu of "Nippon Ham Food Hall" or "TruffleBAKERY". If you wish to use this option, please select the option when making a reservation on the FVILLAGE reservation site. *There may be days when this cannot be provided depending on the business hours of each facility. Please check the reservation site for details.

Hot bath

You can use Tower Eleven Onsen & Sauna. Available for guests from 11:00 to 24:00. *Availability may change due to events, exclusive use of the facility, or game times. *Swimsuits are required to use the bar zone and outdoor spaces (sauna, cold bath, outdoor hot spring). Swimsuits can be rented for a fee or you can bring your own. Rentals are available for a fee from the vending machine in the changing room, but numbers and sizes are limited.

Luggage storage

This is only possible on the day of check-in. *We cannot store cash, valuables, fragile items, or items that require temperature and humidity control (such as refrigerated shipping). We cannot store luggage after check-out. There are lockers in front of the hotel front desk, so please use them, or you can use the luggage mailing service in the stadium to send your luggage.

Children's rate

Children aged 7 and over (elementary school students) are charged the same rate as adults. Children aged 6 and under (preschool children) are free if they share a bed with an adult. However, children aged 6 and under who require a separate bed/futon rather than sharing a bed with an adult, and who require breakfast for one person, will be charged the same rate as adults. If a child aged 6 and under requires a bed/futon and breakfast, please select "Child (elementary school student)" and enter the number of children aged 6 and under in the "Requests" section on the reservation page.

Other matters
Accommodation for minors only

Guests under the age of 18 must have parental consent to stay alone.

Barrier-free

We do not have any barrier-free rooms. If you require a wheelchair, please contact us in advance.

Pets

Pets are not allowed.

Coin laundry

There are no coin laundry facilities within F Village.

Other notes

・Please visit the official website below to check the availability of match dates. No cancellations and refunds will be given regardless of the availability of the game.
https://www.fighters.co.jp/

・Please note that when professional baseball teams are conducting highly confidential activities on the field, such as during practice, the windows that provide a view of the field may be covered at the request of the organizers.